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- Returns & Exchanges
- Sizing & Fit
- General questions about Ugmonk

Frequently asked questions

Here's the truth: We're tired of "one-size-fits-all" lies too.

Our EvoScrubs and Battle gear run athletic and tapered - if you're between sizes or want a looser feel, size up.

We give you real fit guidance on every product page because we'd rather you get it right the first time.

Within 30 days, if the sizing isn't working? Exchange it for a different size (unworn, unwashed, tags on). We're not playing games with your money.

Fair question. We've seen those cheap scrubs that pill after one shift. That's why we battle-tested our EvoScrubs in the field for 3 YEARS before we even started selling them. High-stretch technical fabric that's tear-resistant, fluid-resistant, and anti-bacterial. Made from recycled materials (15 plastic bottles per meter diverted from landfills). Hand-crafted in small batches in Winnipeg, Canada - not mass-produced overseas. If there's a legit manufacturing defect within 30 days, we'll exchange it. That's us betting on our quality.

You absolutely can. And in 3 months, you'll be shopping again when they fade, lose stretch, or start smelling like a locker room.

Our EvoScrubs cost more because they're made with 88% recycled polyester and 12% spandex - breathable, odour-resistant, and built to last. Equitably hand-made in Canada, not churned out in a factory. Do the math: one set that survives your shifts for years beats replacing cheap ones every season.

Your choice.

Then exchange it within 30 days for a different size (same style, unworn, unwashed, tags attached).

We don't do refunds on shipped items - that's the trade-off for small-batch, custom production.

But if there's a manufacturing defect, we'll make it right. You're responsible for return shipping costs.

No surprises, no fine print buried at checkout. We show you exactly what you're getting.

Real talk: Because we hand-make everything in small batches, orders can take up to 6 weeks if we don't have your size/color in stock.

If it's ready, we ship via Canada Post and you'll get tracking immediately - expect 5-7 business days for delivery within Canada.

Need it faster? We can't guarantee miracles, but we'll tell you upfront if it's in stock. No "processing limbo" for weeks without updates.